Many customers asked this same question – How do I contact you?
In short, the best way is email.
Where ?
Our contact email address is listed in the dispatch email we sent to you, under the section of ‘Best way to contact us’.
Why no contact on Web ?
Why there are no phone number or email address on your bloody website?
- Our human resource is limited.
- If we have to choose, we tend to serve our existing customers better and provide them with high quality services.
- Pre-sales consultation is not efficient since most answers can be found on our website, regarding
– flavour availability,
– discounts (add a few products to the cart and you’ll know),
– estimated delivery time (in the shipping option when checking out), - If you need re-assurance for genuine products and speedy delivery, please refer to our review section.
- Review function is provided by a 3rd party. Reviews are all real and they are in real-time.
hey, i was wondering if you could post it in an amazon/different brand packaging or make it discrete/ hide it in something? thank you
Hi Eitan,
Thanks for contact us. The parcel is fully sealed and does not have any info or indication of what’s inside.
Hey just wondering when you’re restocking the IGET MEGA please.
Hi Cassie,
There is no stock available, not that we don’t want to restock them. Try the 3500 puffs they are very popular.
Hey there when will u be restocking grape mega?
The factory has been focusing on the new series for a long time.
The BAR series has been very popular and there are 4000 puffs Legend out of RND and coming soon.
Technically we can get some stock of Mega from other sources but they might be old stock or counterfeits.
We don’t want to risk our customers health for that. So, for now we won’t restock them until one day the factory tells us they have Mega stock. We are not sure when.
Try the Gunnpod, Lauren. Some say the Mega is a bit like Gunnpod.
Hi can I purchase IGET vape for my business for bulk orders
Hi Michael, Sure you can. Our delivery is fast.
Hi.
So I just wanted to check that it is correct that you can only get 1 flavour in the bulk lot of 10 iget vapes?
Bulk yes. But if you pick 10 x single vapes in different flavours you get the same price as bulk with the help of our bulk discount.
put some vapes in the cart and you’ll know.
Hi can we arrange another payment option , PayPal/ B Pay / EFT , my card was hacked and I’m not happy entering my card details.
Thanks David. 😊
Hi David,
You can use ZipPay and they’ll give you single use cards
https://help.zip.co/hc/en-us/articles/360001673175-What-is-the-Single-Use-Visa-card-
Hi enquiring if I can still order and not get them confiscated
Please feel free to place a small order. We can send out parcels as normal.
Hi how much is the minimum order wholesale for 2300 iget and 3500 iget thanks
Hi Gubi,
There is no minimum order for wholesale section. It’s just the more you put in the cart, the more discounts you’ll get.
Try to add a few to the cart and play around. You’ll see.
Hi I’m after some js banana ice vapes only me. Do you have any in stock.
Hi Hase,
Our stock is real-time updated. We experienced some quality issues with that brand and haven’t restocked them for quite a while. Currently we don’t have them. You can check our stock availability by browsing our shop. Have a nice day.
Hi your site says you have stock of Apple Crush but there is a photo of Apple Peach, so just wondering before I order that it is actually Apple crush
Doreen
Hi Doreen,
Thanks for contacting us. Yeah it is apple crush and we used a wrong picture.
The picture has just been updated to the correct one. Thanks for reminding us.
What happens if I put a wrong letter in my email and cant email you to see where my package is ?
Hi Zoe,
Thanks for leaving the comment. I just checked and found your email address on the order matched with this one.
Our automatic emails sent to you are probably in your junk box now.
If the email address you left on the order was incorrect, you’ll still get your parcel but it just takes a bit of luck to guess the 10+ digits of the tracking numbers :-p
hello just curious if you guys do free shipping if spent over a certain amount?
Hi Felicity,
If you count the quantity discount, then it’s the same as free shipping if not better. Add some items to your cart and you’ll know.
Hello, just curious why I have to spend a minimum of $60 before ordering an item?
Hi Ryan,
Thanks for leaving a comment.
We were trying to get more customers to take advantage of our discounts for multiple vape purchases.
Buying 1 vape and paying for our super fast delivery will make our price seem less completive.
I’ve ordered and pid 250 $ and they canceled my order without any reason and my money was wasted i try to contact on their email but no one reply me after payment.
Fraud
Hi Parag,
Sorry about that. That system message was an error. We will process your order tonight. We don’t work on Saturdays. Sorry for the late reply.
When are you restocking the iget mega vapes ? I order quite regularly and they haven’t been stocked for sometime now..
Hi Samantha,
We’ll probably restock them next week. There are limited stock coming. Have you tried the IGET Bar?
Yes, I only order the iget mega peach apple in bulk…. I haven’t liked any other vape. Please please let me know asap when u have restocked
I ordered for 217$ hqd box and it deducted from my bank and now it showing that your order was canceled and no one is replying me on the mail that I received under the confirmation of order
Am i lost my money or what??
My order no – 53926
Hi Parag,
Sorry to reply you late. You parcel will be sent out tonight. Don’t worry.
Sorry for my comment actually i hot mail from your side that it was system mistake and i got my parcel in my hand thank you guys it’s fast just a website and system issues all other services are best thank you and I’m gone place other order in future with you thank you.
Can tou please send me some coupons so i can use on my next order
Hey i was wondering do you guys have gunpod tobacco flavour in stock?
Please check the product details pages for more information.
Hi I’m wondering if you need a prescription to purchase vapes from you guys and If I order in bulk will it get out over customs?
Hi Sinead,
By law you will need one so better keep a copy yourself and no, it’s domestic shipping.
Hi
Just wondering whether the ‘black ice’ in the bulk (6) 4000 puff is black ice blackberry?
Thank you 🙂
Hi Georgie,
Yes it is the Blackberry Ice.
Hello!
I just placed an order – order number #59004, and have just realised that I put the wrong unit number.. I put unit 6, but it is actually unit 4. If possible, could please fix it for me? Sorry for inconvenience
Thanks!
I forgot to reply to this. Yeah it was changed to the correct address.
How do I make a purchase?
Hi Steven,
You can add items to the cart and go to the cart and checkout.
Hi,am I able to pick up the vapes or could you do a drop off,I’m in north Ryde
Hi Kane,
Thanks for leaving a comment. Currently we don’t have a pickup facility or arrangement.
We’ll process your order quickly.
Ok thanks
Hi are your prices in aud?
Hi Shivy,
Yes. Please feel free to place an order.
Hi team,
Trying to order the 20x bundle for Lush Ice 3500 Gunnpod and I put 20 in and then click ‘Add to cart’ but just comes back with ‘Please select at least one product before adding to cart’.
Could you please help?
Hi Liam,
Thanks for leaving a comment. I have just done a test and found the web page is working. But the stock quantity of Lush Ice is 13. You can choose 13 x Lush Ice and 7 other flavours.
Gunnpod WAVE 3500 puffs – Cola Ice
Availability: In stock
Gunnpod WAVE 3500 puffs – Lush Ice
Availability: Only 13 left in stock
Hi just wondering why order #84244 is on hold?thankyou!
We’ve just sent you an email.
Hi there, when will you get the hqd bar 6000 skittles back in stock for wholesale? Thanks!
Hi Sarah,
Thanks for leaving a comment. We’ll try to restock them next week. The supply is not very stable recently.
Is it possible to do pick up instead of delivery as I don’t trust auspost
Hi Tricia,
Thanks for leaving the comment. Sorry we don’t have a pickup facility. If you are worrying about the parcel may get stolen when left near your front door, you can use a post office address as shipping address and pickup the parcel there. Or there are other good options to get your parcels securely, e.g. Parcel Collect or Parcel Locker services. They both are free to use.
How will the vape legislation that will be passed on 1 March 2024 affect customers?
AFAIK, customers are just smokers who want to quit smoking. They are not likely to be blamed or punished. So far we haven’t seen anyone got in trouble.
Thank you for your quick response both here and via email. Really appreciate it.
I’d like to buy a large quantity of disposable vapes. Say $100k, can you assist? I’m in Melbourne?
Hi Kam,
Thanks for leaving us a message. All our deals are online. We don’t have much stock left though.
I’m after 2 boxes of the strawberry lychee flavoured iget bars do you have them in stock and what’s the eta shipped to Perth WA
Hi David,
Our stock is real time updated. If you can add them to your cart, that means we have them in stock. And the Estimated shipping time is on the checkout page once you have put in your shipping address.
I was wondering if you guys are still operating? I plain on buy some products but want to make sure the current climate/situation won’t affect the purchase. Thanks for any clarification.
Hi Eli,
Please feel free to place an order. You can read reviews on our shop from the review tab in the menu.
Regards,
Kyle
Thanks for the help. I feel confident in buying from you guys now. I hope to place my order soon.
hey just wondering if the courier will leave at my door,because i’ve ordered vapes from other websites and the courier wouldn’t leave at my door because i needed to show id to the courier is there any chance of me uploading my id online so they can leave at my door thanks
We see many of our parcels left at customers’ doors. But I guess it guaranteed to leave at the door for safety reasons. You can use a Parcel Locker if you don’t want to show ID.
Hello. Just enquiring if you’re Australian based or overseas? Thought I’d ask before placing an order incase your based overseas a won’t get past customs.
Our parcels are locally sent. They are all delivered.
Hi , does your prices in US dollar or Aud . It’s very confusing at the check out .
Thanks ,
Rez
It’s in AUD. But for an $100 order, please have at least $106 AUD in your account.
Hello,
Do you still have hqd cuvie slick 6000 puffs available in stock ?
Hi Minh,
Which flavour? If you can add them to the cart and check out, that means we have them.
Hi you guys inside or outside of Australia
Inside.
Hi wondering the price for 50 iget bar vapes?
All our discounts are calculated automatically.
Hi, are you shipping to Australia atm? My usual site have not been able to ship for some time and am looking for somewhere else to order from, thanks
Yes, please feel free to place an order.
Hi I was wondering if you would be able to tell me if the hqd cuvie 1200 fresh berries vape has mesh coil.
Hi Kiara,
TBH, we are not sure. But from all publications and advertisements we didn’t find a mesh coil description for the cuvie plus.
Will you be getting gunnpod Luch ice 2000 puff back in stock anytime soon?
Hi Rebecca,
We always want to but there is not stock available on the market.
heyhey dfo, does the iget xxl clearence offers have nico?
Yes, please feel free to place an order.
Hi. Will gunnpod summer breeze be restock again soon?
Sorry, no. They are discontinued.
Hi. I just ordered vapes yesterday but I didn’t get any email. How can I track my order?
Please log in your account here to see orders and trackings. At about 5pm you may receive sms as well.
I try to order 20 vape on same favor but I can add to cart only 5
Maybe we only have 5 left. Do yiu want to add other flavours?
How do I get my tracking number for my recent order
There are 3 ways to check the tracking number
1) Log in your account on our website to see your orders and tracking
2) Check your email or spam folder. We sent you a dispatch email at Jul 10, 2024, 10:24 AM
3) Check you phone’s text message
Appreciate you got them email 🙂
Hey there guys.
I’ve never placed an online order for anything in general,
I really feel like I need to get with the times.
I’ve always been very hesitant to do online shopping but seeing as I really have no option at this point.
Is there any way you can help eleviate my anxiety that I will actually get these items.
As I do want to buy atleast 7 vapes.
I’m sorry to sound old school but I’m stressing.
Hi George,
Thanks for your message. Maybe check what other customers say in the review page? I guess that will help.